If you’ve been in the marketing and ad biz for any length of
time you’ve no doubt heard it numerous times. You may have even said it to your
protégées. It’s one of the most common pieces of advice in all of marketing. And
you should ignore it.
Put yourself in the prospect’s shoes.
“What’s wrong with that?” you might ask. It sounds right.
And its intention (identifying the emotions, pain points and attitudes of your
target audience) is 100% correct. Knowing what moves your audience is essential
to creating a powerful marketing message. But following this advice could lead
to complete failure.
The problem is, when put yourself
in someone else’s shoes, it’s still about you,
not your target audience. You may understand their situation, but how you would
react to that situation could be completely different than someone in your
target audience.
Let’s say you’re selling a financial solution that promises
extra savings each month. If you have school age children, you might use that
money to save for college tuitions. But if your target audience is in an older
demographic, they are more likely to be swayed by the ability to build their
retirement savings. And a younger audience might care more about having extra
discretionary funds than either of these options.
Instead of putting yourself in their shoes, try to get
inside their heads. Learn what motivates them. Think about how they are likely
to react to different situations. And make a conscious effort leave yourself
out of the equation.
It sounds easy, but people are pretty self-centered by
nature. So we default to our own preferences, personality traits and
motivations. How often have you heard, “I wouldn’t respond to that,” or
something similar when a decision maker requests changes to an ad campaign?
It doesn’t matter if they—or you for that matter—would
respond to it, because it’s not about them or you. It’s about the prospect. I
personally don’t care about status symbols. I’m not motivated by showing “I’ve
made it.” But if I were writing or reviewing an ad for a Rolex, you can be sure
it would appeal to people who are.
So as you work on your next campaign, don’t think about what
would work on you. Think about what will work on your target audience—even
if it’s not exactly what you would do.
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